Why There Is a Charge on My Card?

If you’re seeing a charge from Balensha on your card and you’re unsure what it’s for, we’re here to help clarify it for you. Below, we’ve listed the most common reasons you may have been charged by us and how you can resolve any concerns.

Who We Are

Balensha is an eCommerce store that specializes in offering high-quality health and wellness products, including our popular Balensha Mullein + Chlorophyll. Our customers trust us for premium products that support respiratory health, general well-being, and natural remedies. If you’ve made a purchase with us recently, that’s likely why you’re seeing a charge from Balensha on your card.

What You Might Have Purchased From Us

Our product offerings include:

  • Balensha Mullein Chlorophyll for respiratory support.
  • Other health and wellness products (check your email for order confirmation).

To review what you purchased, please check your order confirmation email from us. You can simply do that by going on your email and typing "Balensha" on the search bar.

Common Reasons for Seeing a Charge

Here are a few reasons why you might see a charge from Balensha:

You Made a Recent Purchase

  • You completed a purchase on our website, and the charge is for your recent order. Please check your email for an order confirmation or any details about the product you purchased.

Subscription Renewal

  • If you signed up for a subscription service for recurring product shipments, the charge might be for a subscription renewal. if you want to cancel your subscription, Please immidiately contact us at "support@balensha.com"

Multiple Orders

  • If you’ve placed more than one order in a short period, you may see multiple charges. Each charge corresponds to a separate order.

Pre-Authorization Hold

  • In some cases, you may see a temporary pre-authorization hold when you place an order. This amount is usually released after the payment is finalized.

Previous Order Adjustments

  • If an adjustment was made to a previous order (such as shipping fees or additional items), this could explain a charge on your card.

    Fraudulent Charges

    If you believe you have not made a purchase with us and suspect a fraudulent charge, please contact us immediately. We take fraud and identity theft seriously and will work with you to resolve the issue.

    Contact Us Before Filing a Dispute

    We understand that unexpected charges can be concerning. If you have any questions or concerns about the charge on your card, we encourage you to reach out to us before filing a dispute with your bank or credit card company. Filing a dispute without contacting us first can delay the resolution process.

    Please email us at support@balensha.com, and we’ll be happy to assist you in resolving the issue quickly.