Privacy Policy

Privacy Policy

At Balensha, we are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose and protect the information you provide to us when using our website and services.

Information we collect

We collect personal information that you voluntarily provide to us when:

  • Placing an order on our website.
  • Creating an account.
  • Subscribing to our newsletter.
  • Contacting our customer service department.

    The types of personal information we may collect include:

    • Name
    • Email address
    • Shipping address
    • Billing information (e.g., credit card information)
    • Phone number (optional)
    • Demographic information (optional)

      How we use your information

      We use the personal information you provide to:

      • Process and fulfill your orders.
      • Communicate with you about your orders, account and promotions.
      • Answer your questions and provide customer support.
      • Send you marketing communications and promotional offers (if you have opted in).
      • Improve our products, services and website based on your feedback and usage patterns.

        Data Security

        We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. Please note, however, that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

        Disclosure of information

        We may disclose your personal information in the following circumstances:

        • To trusted third-party service providers who assist us in operating our website, conducting our business or providing our services to you (e.g., payment processors, carriers).
        • To comply with legal obligations, enforce our policies or protect our rights, property or safety or those of others.
        • With your consent or as otherwise required or permitted by law.

          Your rights and choices

          You have the right to:

          • Review, update or correct your personal information.
          • Unsubscribe from receiving marketing communications from us.
          • Request the deletion of your personal data, subject to legal requirements and our legitimate business interests.

            Changes to this privacy policy

            We reserve the right to update or modify this privacy policy at any time. Changes will be effective immediately after the revised privacy policy is posted on our website.

            Please contact us

            If you have any questions or concerns about our privacy policy or the processing of your personal information, please contact us at Contact@balensha.com.